Returns and Exchanges

We want all of our customers to be happy with their purchase. If for any reason you are not completely satisfied with your purchase, please contact us within 10 days of receiving our soap. email: info@ironworkssoap.com

REFUND & RESTOCKING FEE:
We will refund unused products that are returned within 10 days subject to a 15 percent restocking fee. To initiate a return, please contact us via email: info@ironworkssoap.com.

IRONWORKS does not process exchanges, just returns. You should return your purchase and then reorder your desired product. 

DAMAGED PRODUCTS:

If you receive a product that is damaged in transit or not what you ordered, we will replace the product.  Please contact IRONWORKS Soap Company within 10 days of receipt by email: info@ironworkssoap.com with "Order Damaged" number in the subject line and send pictures of damaged package and product. 

PLEASE NOTE

• You’re welcome to return any of our products unused. Unfortunately we will not accept used products.  
• The actual refund amount is subject to applied discounts, taxes, shipping costs and a 15 percent restocking fee. IRONWORKS will not pay for return shipping.
• Once IRONWORKS receives your return, please allow up to 10 business days for the refund to be processed. You will receive a refund confirmation email once your return has been completed.
• Your bank may take up to several additional business days to post the refund to your account.
• Items marked on sale are not eligible for returns, including apparel and merchandise.